The online store www.katjasrainbow.com is managed by the company Katja’s rainbow, umetniško ustvarjanje, Katja Goličnik s.p.

The company data is as follows:

Full name: Katja’s rainbow, umetniško ustvarjanje, Katja Goličnik s.p.

Short name: Katja Goličnik s.p.

Address: Lepa Njiva 10a, 3330 Mozirje

Vat ID: SI 98149148

E-mail: info@katjasrainbow.com

Phone number: +386 31364494

The company was entered in the Business Register of Slovenia in May 2022

The General Terms and Conditions of Business and Use of the Website www.katjasrainbow.com (in the following: Katja’s rainbow, seller) have been assembled by following the Consumer Protection Act, Privacy protection law, (Zakon o varstvu potrošnikov (ZVPot), Zakon o varstvu osebnih podatkov (ZVOP-1)) and other prescribed laws that apply to our business. The terms apply to Katja’s rainbow, umetniško ustvarjanje, Katja Goličnik s.p. (in the following: Katja’s rainbow or seller), and the business relationships between users of the website www.katjasrainbow.com (in the following: users), and/or buyers of goods or services (in the following: buyers).

General from Katja’s rainbow

Katja’s rainbow website acts as an artist business portfolio, blog, and online shop for the sale of products such as original art, art prints, home decor, and clothing.

Availability of Information

The provider assures to always provide the buyer with the following information:

• business identity,
• contact information that enables the user to communicate quickly and efficiently (e-mail, telephone),
• essential characteristics of the goods or services (including after-sales services and guarantees),
• availability of products (any product or service offered on the website should be available within a reasonable time),
• conditions of delivery of the product or execution of the service (method, place, and deadline of delivery),
• all prices must be clearly and unambiguously set and it must be clearly shown whether they already include taxes and transport costs,
• method of payment and delivery,
• an explanation of the complaint procedure, including any details of the contact person or customer service.

Offer and Origin

The offer on Katja’s rainbow online store may change in certain cases due to the nature of the business. All prices are final unless explicitly stated otherwise. 

Katja’s rainbow isn’t liable for tax. Prices are valid at the time of placing the order and do not have a predetermined validity. Prices are valid in case of payment with the above methods of payment, under the above conditions.

Despite efforts to provide the most up-to-date and accurate information, price information may be inaccurate. In this case, or the case that the price of the item changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase, and at the same time, the provider will offer the buyer a solution that will go to mutual satisfaction.

The purchase contract between the seller and the buyer is concluded at the moment when the seller confirms the order (the buyer receives an email confirmation message about the status Order confirmed). From this moment on, all prices and other conditions are fixed and apply to both the seller and the buyer.

Promotions

Discounts do not add up unless otherwise stated in the terms of the promotion. Only one promotional code can be used for each purchase. 

Promotion codes do not apply to gift certificates, products that are already on sale, and products of the Bugaboo and Giraffe Sophie brands.

Image material and graphics

Photos, images, or videos published as part of the offers are the property of Katja’s rainbow or its suppliers, and business partners. They are only representative and do not provide the exact characteristics of the products or services. Although the seller strives to provide accurate photographs of the items sold, all photos should be taken symbolically. The photos do not guarantee the properties of the product.

Product reviews

The provider is not responsible for the content or reviews written by buyers. Before publication, we revisit reviews and reject those that contain obvious untruths, or are misleading or offensive. But the seller is not responsible for the information in the reviews and renounces any responsibility arising from the information in the reviews.

Purchase statuses

Queue order:

After placing the order, the customer receives an email notification that the order has been accepted into the queue. In this step, the customer has the option to cancel the order within one hour. Comprehensive information on the status and content of the order is always available to the buyer on the seller’s website.

Order confirmed:

If the customer does not cancel the order, the order goes into further processing when the provider reviews the order, checks the availability of the ordered items, and confirms the order or rejects it with a reason. The seller may call the buyer on his contact telephone number to confirm the data or ensure the accuracy of the delivery. Upon confirmation of the order, the provider notifies the buyer by email of the estimated delivery time.

Shipping

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

● USA: 3–4 business days

● Europe: 6–8 business days

● Australia: 2–14 business days

● Japan: 4–8 business days

● International: 10–20 business days

Orders

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@katjasrainbow.com

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide! 

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s home, get in touch with us at info@katjasrainbow.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Item returns

It is considered that the purchase in the online store Katja’s rainbow is made through a distance contract. 

According to the EU law buyer has the right to withdraw from the purchase agreement made remotely (online, by phone, by catalog,…)

in 14 days with a complete refund, not having to explain the reason for withdrawal. 

The items ordered must be packed in its original packaging in the same quantity and undamaged. The buyer is responsible for any shipping or other costs for returning the ordered item.

There are some exceptions to the withdrawal period. This return right does not apply to:

• products made by order
• Digital products (if files are already delivered or downloaded)

If there’s something wrong with your order, please let us know by contacting us at info@katjasrainbow.com and we will find a soulution to the problem.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@katjasrainbow.com within 14 days of delivery with photos of the damaged product, your order number, and any other details you may have about your order.

We’ll get back to you with a resolution as soon as possible!

Misuse of purchase

After completing the order, the customer receives a notification to the entered email. In this case, the order is accepted in the queue. The buyer has the right to withdraw from the contract within 2 hours (the order must be canceled by email to:  info@katjasrainbow.com) email must contain the order number and specify that you wish to cancel the order. The email address from which you cancel your order must match the email address used to confirm your purchase. If the customer does not cancel the order, the order goes into further processing. The provider may call the customer on his contact telephone number to verify the data or ensure the accuracy of the delivery. Upon confirmation of the order, the provider notifies the buyer by email of the estimated delivery time. The contract on the purchase of ordered items between the buyer and the provider is irrevocably concluded at this stage. Prices are valid at the time of placing the order and do not have a predetermined validity.

Safety of purchase

When registering on Katja’s rainbow.com, information is collected based on the personal consent of the individual. Following the law of the general data protection regulation (Zakon o varstvu osebnih podatkov (ZVOP-1). Katja’s rainbow binds to store this information carefully and securely for smooth fulfillment of orders or personation of the service, statistical analysis, and to improve the operation of the online store and services. with the consent of the individual personal information may be used for sending a personalized newsletter with exclusive offers, updates and promotions. Individuals can unsubscribe from the newsletter anytime.

Advertising emails will contain the following components:

• Will be clearly and unambiguously marked as advertising messages
• The sender will be clearly visible
• Various campaigns, promotions, and other marketing techniques will be marked as such
• The conditions for participation in them will also be clearly defined. 
• The method of unsubscribing from receiving advertising messages will be clearly presented. If the user’s no longer wishes to receive advertising messages that will be respected by the provider.

Registration procedure

The user can place an order on Katja’s rainbow online store as a guest or as a registered user.  By logging in to the website, you create your account, through which you can edit your data, and delivery addresses, view order statuses and track or edit orders.

The username consists of the email address you enter. You will then receive a confirmation email for final registration. By registering on the website, you also have a greater overview of the purchase.

Communication

The seller will contact the buyer via provided contact information unless the user explicitly objects.

Disclaimer

Katja’s rainbow takes great measures to ensure that information published on the website is up to date and accurate. Nevertheless, the characteristics of the items, the delivery time or the price may change so erratic that the seller fails to correct the information on the website. In such a case, the seller will notify the customer of the changes and allow him to withdraw from the order or replace the ordered item.

The provider is not responsible for the content of reviews written by clients. Before publication, the opinion provider reviews and rejects those that contain obvious untruths, and are misleading or offensive. The provider is not responsible for the information in the opinions and disclaims any liability arising from the information in the reviews.

Although the provider strives to provide accurate photographs of the items sold, all photographs should be taken as symbolic. The photos do not guarantee the properties of the product.

Customer’s right

It is considered that the purchase in the online store Katja’s rainbow is made through a distance contract. 

According to the EU law buyer has the right to withdraw from the purchase agreement made remotely (online, by phone, by catalog,…)

in 14 days with a complete refund, not having to explain the reason for withdrawal. 

The items ordered need to be returned in original packaging, and shouldn’t be used or damaged. The buyer is responsible for any shipping or other costs for returning the ordered item.

There are some exceptions to the withdrawal period. This does not apply to:

• products made by order
• Digital products (if files are already delivered or downloaded)

For applicable orders of items or services made by order, we use advanced payments as insurance against the seriousness of the transaction. If at the seller’s request, the buyer has not paid the amount of advance payment according to the advance invoice, it is considered that the buyer did not accept the offer and that the contract was not concluded. Katja’s rainbow informs the buyer directly.

General conditions of participation in contests

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Discounts and discount codes

If the company Katja’s rainbow prepares special offers for customers with a discount price or a code for using the discount, the campaigns are mutually exclusive, unless otherwise stated.